Cancellation Policy

Operator: MYCLOUDWISH TECHNOLOGIES PRIVATE LIMITED (SocietyCart)
Effective date: 31 October 2026
Registered office: Gurgaon, Haryana, India
Support: info@societycart.in
Version: 1.0

This policy applies to SocietyCart's customer app, shopkeeper interfaces and website insofar as relevant. It must be read with the Terms and Conditions and mandatory Indian law. If a provision conflicts with mandatory law, the law prevails.

1. Before acceptance

Customers may request cancellation before seller acceptance, subject to any explicitly disclosed lawful exceptions.

2. After acceptance

If preparation has started or dispatch occurred, cancellation may be limited by reasonable and pre-disclosed conditions. No undisclosed cancellation fee may be charged.

3. Seller cancellations

Sellers may cancel for genuine stock, safety or operational reasons and must communicate the reason. Amounts paid for unfulfilled goods are refundable.

4. Substitutions

Material substitutions or price changes require customer approval. Rejection of a proposed substitution does not remove rights concerning the original order.

5. Refunds

Any due refund is processed under the Returns, Refunds and Replacement Policy and applicable payment rules.

6. Abuse safeguards

Repeated fraudulent cancellations may trigger proportionate account review; legitimate consumer complaints or cancellation rights are protected.

Contact and review

For questions contact SocietyCart Customer Support.