Delivery and Fulfilment Policy

Operator: MYCLOUDWISH TECHNOLOGIES PRIVATE LIMITED (SocietyCart)
Effective date: 31 October 2026
Registered office: Gurgaon, Haryana, India
Support: info@societycart.in
Version: 1.0

This policy applies to SocietyCart's customer app, shopkeeper interfaces and website insofar as relevant. It must be read with the Terms and Conditions and mandatory Indian law. If a provision conflicts with mandatory law, the law prevails.

1. Models

Orders may be delivered by seller staff, SocietyCart personnel or independent third-party delivery providers, as indicated in the order experience.

2. Serviceability and ETA

Delivery areas, hours, fees and estimated arrival times are disclosed at checkout. Times may change due to weather, access, traffic or stock delays.

3. Handover and verification

Delivery may use OTP or proof-of-delivery. Customers should verify recipient and report missing or damaged items promptly. A courier handover does not automatically transfer risk to the customer.

4. Food handling

The seller must pack food safely and delivery personnel must follow applicable hygiene and temperature-control obligations for their role.

5. Failed delivery

If delivery fails because the address is incorrect or the recipient is unavailable, any reattempt or lawful charge must follow disclosed terms. Non-delivery due to provider fault is handled under the refund policy.

6. Complaints

Delivery concerns can be raised via order support; SocietyCart coordinates investigation with the responsible provider.

Contact and review

For questions contact SocietyCart Customer Support.