Grievance Redressal Policy

Operator: MYCLOUDWISH TECHNOLOGIES PRIVATE LIMITED (SocietyCart)
Effective date: 31 October 2026
Registered office: Gurgaon, Haryana, India
Support: info@societycart.in
Version: 1.0

This policy applies to SocietyCart's customer app, shopkeeper interfaces and website insofar as relevant. It must be read with the Terms and Conditions and mandatory Indian law. If a provision conflicts with mandatory law, the law prevails.

1. Channels

Complaints may be submitted through in-app order support or support@societycart.in.

2. Officer details

Grievance Officer: Babita Rani Goyal; designation: Director and Grievance Officer (Subject to Appointment); address: MYCLOUDWISH TECHNOLOGIES PRIVATE LIMITED, Gurgaon, Haryana, India; email: info@societycart.in; phone: +911165398723. These details must be published before launch.

3. Acknowledgment

Consumer grievances will be acknowledged within 48 hours and redressed within one month as required by the Consumer Protection (E-Commerce) Rules, 2020.

4. Investigation

The team may seek order evidence and coordinate with the relevant seller, delivery provider or payment processor.

5. Escalation

If unresolved, customers may contact the grievance officer and pursue available statutory remedies including consumer commissions.

6. Records

SocietyCart will maintain complaint and resolution records for lawful operational and compliance purposes.

Contact and review

For questions contact SocietyCart Customer Support.