Returns, Refunds and Replacement Policy

Operator: MYCLOUDWISH TECHNOLOGIES PRIVATE LIMITED (SocietyCart)
Effective date: 31 October 2026
Registered office: Gurgaon, Haryana, India
Support: info@societycart.in
Version: 1.0

This policy applies to SocietyCart's customer app, shopkeeper interfaces and website insofar as relevant. It must be read with the Terms and Conditions and mandatory Indian law. If a provision conflicts with mandatory law, the law prevails.

1. Eligible issues

Customers may report wrong, missing, damaged, defective, spoiled, unsafe, materially misdescribed or undelivered goods. Remedies may include refund, replacement or other legally required relief.

2. Perishables

Fresh produce, dairy and other perishable items should be reported promptly through order support, preferably with photographs, but reasonable reporting windows do not override statutory rights.

3. Request process

Open the relevant order, select Help/Report an issue, provide the affected items and evidence if available. SocietyCart and the seller will investigate fairly and communicate the decision.

4. Refund calculation

Refunds reflect the amount actually paid for affected items, applicable refundable charges and taxes; promotional adjustments must be transparent. Refunds use the original payment method or another lawful agreed method.

5. Timelines and exclusions

Publish operational response and refund processing timelines before launch. Change-of-mind returns for perishables may be restricted where lawful, but not defective/unsafe/misdescribed goods.

6. Escalation

Unresolved issues may be escalated to the grievance officer. Customers retain all statutory remedies.

Contact and review

For questions contact SocietyCart Customer Support.