Privacy Policy
Last updated: 26 July 2026
SocietyCart ("we", "us", "our") operates the SocietyCart customer app and the SocietyCart Shop app, which let residents of a residential society order groceries and daily essentials from shops inside their society and have them delivered to their home. This policy explains what information we collect, why, and your choices.
Information we collect
We collect only what we need to run the ordering and delivery service:
- Phone number — to create your account and sign you in with a one-time password (OTP).
- Name — shown to the shop so they can identify your order.
- Delivery address within your society — the society, tower, and flat you select, so orders reach your door.
- Order information — the items you order, order status, amount, and payment method (Cash on Delivery or UPI). We do not collect or store card numbers, bank details, or UPI credentials.
- Device push token — a notification identifier from Apple/Google (via Firebase Cloud Messaging) so we can send order-status updates.
We do not collect your precise GPS location, contacts, photos, or track you across other apps or websites.
How we use your information
- To register and authenticate you via OTP.
- To place, fulfil, and deliver your orders through the shops in your society.
- To send order-status notifications (placed, packed, out for delivery, delivered).
- To provide order history and let you reorder and save favourites.
- To operate, secure, and improve the service.
How we share information
We share information only as needed to provide the service:
- With the shop you order from — your name, flat, and order details, so they can prepare and deliver it.
- Service providers we rely on: Amazon Web Services (hosting and OTP SMS via Amazon SNS) and Google Firebase Cloud Messaging / Apple Push Notification service (to deliver notifications).
We do not sell your personal information or use it for third-party advertising.
Data retention
We keep your account and order information for as long as your account is active or as needed to provide the service and meet legal or accounting requirements. You can ask us to delete your account and associated data at any time.
Your choices and rights
- Turn off push notifications in your device settings at any time.
- Request access to, correction of, or deletion of your personal data — including deletion of your account — by contacting us.
Children
SocietyCart is not directed to children under 13, and we do not knowingly collect their personal information.
Changes to this policy
We may update this policy from time to time. We will post the updated version here with a new "Last updated" date.
Contact us
Questions or requests about this policy or your data:
SocietyCart
Email: info@societycart.in